RETURNS (non-custom made products)
If you're not completely satisfied with your purchase, you can return any unworn or defective merchandise within 15 days after you received your item(s) for a full refund. Returns after 15 days will not be accepted.
- Pack your return securely in the item's original packaging.
- Properly mark your packing slip with the item(s) being returned, indicating the reason for your return, and include it in your package.
- If you don't have your packing slip, you can insert a copy of your order confirmation email or provide us with the following information: Name, Address, Order Number,, Item(s) being returned and the reason why.
All returns will be refunded within 7 days after we receive your returned package. Refunds for eligible returns are applied according to the original form of payment. Depending on type of payment methods, once refund issued, it will take 1-5 business days to reverse on your statement.
We do not offer pre-paid shipping labels, please ship using your local Post Office and we'll compensate by deducting $6.50 per order from your refund for postage.
Return mailing address:
Marc Defang Returns (5950 Fairview Road, Suite 20, Charlotte, NC 28210 USA.)
RETURNS (Custom-made products)
We accept handmade product returns (except personalized products). You may return your unworn handmade merchandising 15 days after you received your item(s) for a full refund. Returns after 15 days will not be accepted. Return instructions please see above returning procedures
EXCHANGES (all merchandises)